Sales Terms and Conditions

Version number: 1.0
Effective date: 26.07.2022

1. Introduction
   1.1 We are ANIKO&BO Ltd. Our company information is at the end of this document.

1. 2 These are our terms and conditions which apply when you buy any goods via this site. (Separate terms apply to use of our site.) They’re available in English only. We’ve tried to make them user-friendly but please note that the summaries/explanations for each section in capitals aren’t a substitute for the rest of the text. Please read the entire document carefully and contact us if anything is unclear. Please save a copy as we don’t file a copy specifically for the transaction with you.

1. 3 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

2. Who can buy on our site
   THIS SECTION EXPLAINS CERTAIN RESTRICTIONS THAT MAY MEAN THAT YOU AREN’T ALLOWED TO MAKE A PURCHASE ON THIS SITE

2. 1 You are not allowed to buy any goods via this site if your main purpose is to use them to infringe our intellectual property or other legal rights.

2. 2 Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.

3. Changing these terms and conditions

3. 1 We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.

4. Giving us accurate information

4. 1 You must ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.

5. How you enter a legal contract with us

THIS SECTION EXPLAINS HOW AND WHEN YOU BECOME LEGALLY BOUND BY A CONTRACT WITH US

5. 1 When you place an order, you are making an offer to buy from us.

5. 2 You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the “Pay Now” button. You can check and amend any mistake before making an order by using the change function and/or the internet browser back button.

5. 3 We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will cancel the order and arrange for a full refund if you have been charged.

6. Paying us
   THIS SECTION EXPLAINS YOUR PAYMENT OBLIGATIONS

6. 1 Payment is in advance. Prices and payment methods are as explained on our site. The prices shown include any applicable VAT or other sales tax unless we say otherwise. We are entitled not to send you the goods until we have received full payment in cleared funds.

6. 2 If we charge for delivery, these costs will be shown when you place your order and may depend on the delivery method chosen. NB Any delivery charges don’t include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

6. 3 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will cancel the order and provide a full refund of any payments already made.

6. 4 You must contact us immediately with full details if you dispute any payment.

6. 5 You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our service. We aren’t responsible for what they do or don’t do.

7. Discount codes
   THIS SECTION EXPLAINS HOW YOU ARE ALLOWED TO USE DISCOUNT CODES ON OUR SITE

7. 1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

8. Gift cards
   THIS SECTION EXPLAINS HOW YOU ARE ALLOWED TO USE OUR ONLINE GIFT CARDS

8. 1 If we offer online gift cards, these can only be used for eligible products on our website. Any purchases are deducted from your gift card balance, and you must pay the difference if you buy something which exceeds your balance.

8. 2 You must not sell gift cards or transfer them between accounts on our site or use them in a way which is unlawful or breaches these terms and conditions. You must not attempt to, or encourage, anyone else to do any of these things.

8. 3 We may suspend or cancel gift cards and/or close any relevant account and/or cancel any relevant purchase if a relevant payment is charged back or otherwise cancelled or reversed or if we think that the gift cards have been used fraudulently, illegally or in breach of these or our website terms and conditions.

8. 4 We do not provide any cash or refunds for gift cards (except as required by law).

8. 5 Gift cards expire within any expiry period that we tell you about when you buy the gift cards.

9. Our right to end the contract
   9.1 We are entitled to end this contract at any time including not sending you the goods if:
   a) any amount due to us is unpaid (including unjustifiable chargeback);
   b) you or anyone on your behalf acts inappropriately towards our staff; or
   c) acting reasonably, we think that it is necessary to protect you, us or others.

10. Delivery
    THIS SECTION EXPLAINS OUR AND YOUR RESPONSIBILITIES IN CONNECTION WITH DELIVERY

10. 1 Delivery will be complete when we deliver to the address you give us when ordering. We may deliver different parts of your order on different dates.

10. 2 Delivery is only to the countries we specify on our website and is otherwise subject to any geographical or other restrictions we have explained. We have the right to cancel any order for delivery to a location to which we don’t deliver (even if there is a legal contract). You agree to pay us any additional delivery costs we incur if we decide to deliver outside our normal delivery area.

10. 3 Unless we say otherwise, delivery timescales on our website are estimates only. We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.

10. 4 If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we may leave them at the doorstep, hall or reception as available, or with a neighbour.

10. 5 If the goods can’t be delivered because you haven’t complied with this contract (e.g., giving us the wrong delivery address, not paying customs/import charges, not contacting the courier to arrange re-delivery after an unsuccessful delivery attempt) and are sent back to us, you must pay us the amount of any resulting courier or warehouse fees that we have to pay other people. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or to deduct them from any refund (to the extent legally allowed).

11. When you become the legal owner of the goods
    THIS SECTION EXPLAINS WHEN FORMAL LEGAL OWNERSHIP PASSES FROM US TO YOU

11. 1 You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf. If you are not a Consumer, you must identify the goods as ours and keep them separate from your other goods until ownership passes.

12. Small differences in the goods
    THIS SECTION EXPLAINS THAT THE GOODS OR PACKAGING MAY (LEGITIMATELY) BE A LITTLE DIFFERENT TO WHAT YOU EXPECT

12. 1 We take reasonable care to ensure that the images and descriptions of goods appearing on our website display the appearance / colour / texture / finish of our goods as accurately as possible. However, there may be minor differences between the goods you receive and the way that they appear on our website. For example, the colour tone may differ.

12. 2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.

13. Consumer legal right to cancel (“cooling off”)
    THIS SECTION AND THE ANNEX AT THE END EXPLAIN THE LEGAL RIGHTS THAT YOU MAY HAVE IF YOU WANT TO RETURN UNWANTED GOODS WITHIN 14 DAYS

13. 1 If you are a Consumer, you may have the legal right to cancel this contract within 14 days of receiving the goods. This right is not affected by any separate returns policy on our website.

13. 2 However, the right does not apply for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

13. 3 Furthermore, the right to cancel contracts does not apply for the supply of goods which are not suitable for return due to damage after delivery ( in circumstances where the item/s you have ordered has been worn, used, damaged or washed).

14. Restrictions on our legal responsibility for goods – very important
    THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS AND MAKES YOU RESPONSIBLE FOR CERTAIN LOSSES WE SUFFER, EG IF YOU BREAK THE CONTRACT

14. 1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.

14. 2 The following clauses apply only if you are a Consumer:

a) We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.

b) We are not responsible for any loss or damage where:

• there is no breach of a legal duty owed to you by us;
• such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
• (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or
• such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

c) You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

14.3 The following clauses apply only if you are not a Consumer:
a) Our total aggregate liability of any kind (including for our own negligence) is limited to the price paid for the goods.
b) In no event (including for our own negligence) will we be liable for any of the following (even if we have been advised of the possibility of any such losses): economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special, indirect or consequential losses; or damage to or loss of data.
c) We shall have no liability of any kind for any losses or damage to the extent that they result from your breach of this agreement.
d) You will indemnify us against all claims and liabilities arising out of or in connection with your breach of this agreement (except insofar as we are at fault).
e) Subject to the other terms of this agreement, we warrant that the goods shall be of satisfactory quality.
f) To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
g) This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

15. Your personal information
    THIS SECTION DIRECTS YOU TO OUR PRIVACY POLICY

15. 1 You agree that we can deal with your personal information in accordance with our Privacy Policy [PLEASE INSERT LINK] which may change from time to time.

16. Things we can’t control
    THIS SECTION EXPLAINS THAT WE AREN’T RESPONSIBLE FOR “ACTS OF GOD”

16. 1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

17. Transferring this contract to someone else
    THIS SECTION EXPLAINS HOW WE CAN PASS THIS CONTRACT TO SOMEONE ELSE BUT YOU NEED OUR PERMISSION TO DO LIKEWISE

17. 1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

18. English law and courts
    THIS SECTION EXPLAINS WHICH COUNTRY’S LAW APPLIES AND WHERE YOU/WE HAVE TO GO TO COURT IF THERE IS A DISPUTE

18. 1 These terms and conditions are under English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.

19. General
    THIS SECTION CONTAINS SOME FINAL GENERAL INFORMATION ABOUT HOW THIS CONTRACT WORKS

19. 1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.

20. Complaints
    20.1 If you have any complaints, please contact us via the contact details shown below.

20. Information about us
    21.1 Company name: ANIKO&BO Ltd
    21.2 Trading name: “ANIKO&BO”
    21.3 Country of incorporation: England and Wales
    21.4 Registered number: 13675535
    21.5 Registered office and contract: 14 Oaktree Gardens, London, SE9 3GA, UK.
    21.6 Contact email address: info@anikoandbo.com
    21.7 Other contact information: See our website/contact page

ANNEX

YOUR LEGAL RIGHT TO CANCEL THIS CONTRACT (“COOLING OFF”)

The following applies ONLY if you have the legal right to cancel this contract (as explained above):

Right to cancel

1. You have the right to cancel this contract within 14 days without giving any reason.
2. The cancellation period will expire after 14 days from the day:
   a) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
   b) in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
3. To exercise the right to cancel, you must send us a clear statement saying that you wish to cancel at info@anikoandbo.com, and then send the goods back to us at your expense within 14 days of cancelling. You may use the model cancellation form below but it is not obligatory.
4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

5. If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery.
6. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, as long as the item/s returned is/are in their original condition, and in their original packaging.
7. We will make the reimbursement using the same means of payment as you used for the initial transaction, in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back and check that they are in the original condition in which they were sent.
8. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
9. Customer assumes responsibility to make sure the return arrives back to us. For your own protection, we recommend that you send the parcel using a delivery service that provides some form of proof of delivery and/or track & trace functionality.
10. You are not liable for reimbursement if the value of the goods is diminished resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. (This means that we cannot give you a refund if your handling goes beyond what you would normally expect in a shop, e.g., if you have used or damaged the item, not just checked it.)

RETURN ADDRESS

Please return to address:

Sofroni Vrachanski 36

1303, Sofia

Bulgaria

+359 895720472

As we try to prevent undue handling of our products and strive to lessen our environmental impact, we send our goods directly from where they are being produced. This also helps to lessen the waiting time.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract:

• To ANIKO&BO Ltd, 14 Oaktree Gardens, London, SE9 3GA, UK, email address above:
• I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
• Ordered on [*]/received on [*],
• Name of consumer(s),
• Address of consumer(s),
• Date

[*] Delete as appropriate